Customer Service

To place an Order:

By email: From the website www.kidsflysafe.com click on the menu to reach the “Order CARES” page, place your order, and proceed to Checkout.

By Phone: Call toll free 1-800-299-6249. Our phone lines are staffed 7 days a week between 7:00 am – 4:00 am eastern time. If we are closed, leave a voice message and a customer representative will call you back later that day. (We are not taking orders by mail or fax at this time).

Checkout:

After placing your order click on the “Checkout” button and enter the billing address for the credit card you are using. Your phone number or email address is required but will be used only if we have a question about your order and to send you order and shipment confirmation. No confirmations are given other than email. From outside the U.S. please dial your international operator for dialing assistance.

Click on the “Proceed to Check Out” button to proceed to the next page that shows you the “Bill to” and “Ship to” addresses. If these are the same, click on “Return to Checkout”. If you intend the “Bill to” and “Ship to” addresses to be different, click on the “Click Here” button at the top of the page, then click on the “Edit this Address” button and make the appropriate changes to the address.

Click on “ Return to Address Book” and save the changed address or addresses. Then click on “Return to Checkout”.

Is it safe to use my credit card?

Shopping online with us is very secure.

All pages in the store that ask for or display personal information, including your credit card information, are secured by 128-bit SSL (Secure Socket Layer) encryption. Shopping online with this industry standard technology is extremely safe. You should use your web browser to confirm you are on a secure page. (Many browsers, including Internet Explorer, display a closed lock icon to indicate that you are secure). Also, a URL that begins with “https” indicates that you are on a secure page.

If you prefer not to shop online, you are welcome to shop with us toll-free by phone by calling 1-800-299-6249.

You may also go to the following link to find out more on the security measures we take:

Shipping:

Select the shipping method you prefer. We offer:

UPS: Mail delivery (7-10 days) $5.95 + $1.00 for each additional unit ordered
UPS: 2 day air $17.95 + $2.00 for each additional unit ordered
UPS: Overnight delivery $27.95 + $2.00 for each additional unit ordered

Confirm your shipping selection.

Payment:

Enter your credit card type; card number (no dashes please); expiration date; and the 3 or 4 digit security code on the back of the card. If you need help finding the security code click on the “Click Here” button next to the Credit Card Security Code box.

Submit Your Order:

Click on the “Submit Your Order” button. You will receive an order confirmation via email within an hour of receipt of your order. We will also email a shipment confirmation to you once your order has shipped from our warehouse.

Can I Order by Phone?

Yes. Call us at 1-800-299-6249.

Can my order be shipped outside of North America?

Yes, CARES can be ordered from outside the U.S. and shipped internationally, but you must speak to a CARES telephone operator to place your order so shipping charges can accurately be determined. If you are in a country that cannot use our toll free number - 1-800-299-6248, email or send a fax to 1-802-864-9846 including your name, phone number and address, and a customer representative from our ordering staff will call you back at our expense to take your order.

What if I am having trouble placing my order on line?

Don’t hesitate to call our customer service department at 1-800-299-6249 – we will be happy to take your order over the phone or assist you in placing your order online.

What is your return Policy?

Returns within 30 days of delivery of your CARES are accepted for a full refund, excluding shipping. A description of the reason for the return is required. Please call Customer Service, 1-800-299-6249, for a return authorization.